Technical Team Lead

Adapt IT (Pty) Ltd has a vacancy for a Technical Team Lead. This role will report into the Senior Manager: Technical Services. The purpose of this position is to manage the operational requirements of the technical team, project management of technical projects and align service delivery in the support space with the desired service levels.

We are looking for an innovate and talented individual, who has a passion to make a difference in a dynamic environment as part of our efficient and enthusiastic team.

Primary Responsibilities for the Role

Team Leadership

Manages resources through providing guidance, mentorship, and support to aid team members to meet support and project commitments.

Provides status reporting inclusive of but not limited to utilisation plans, SLA performance, project updates, process improvements and team initiatives

Perform resource and operational management of the team to ensure team members are highly utilized and efficient.

Conducts and provides input to the performance appraisals of team

Motivates and inspires team members

Assist with succession planning

Ensure compliance with governance frameworks

Project Management

Drives the delivery of technical projects (internal and external)

Performs Project management to ensure that the appropriate governance and compliance are followed.

Assist with the compilation of quotes, WBSs, PRDs and sign off documents as required.

Works with the technical team to extract project plans.

Performs resource scheduling and planning

Works together with the Technical Administrator to ensure that projects are completed on time, within budget and with the appropriate level of quality.

Performs the function of a Project Owner for internal team Projects.

Serves as the primary resource on larger and more complicated projects providing other team members with the necessary documentation that can be followed to implement the project.

Service Delivery

Proficiency in leading both physical and virtual teams

Experience in dealing with third-party-provided services

Operational ability in a diverse, large-scale environment

Exceptional customer-facing skills

Report compilation and analysis

In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery

Desired Skills, Experience and Qualities:

Education & Qualification

Relevant tertiary education (BSC or similar)

PMP (or similar Project management certification)

ITIL certification will be advantageous

Relevant Experience

Min 5 years of experience in a management or leadership role

Min 3 years of experience as a Project Manager

Technical knowledge (Oracle and Linux) will be advantageous

Maintains high levels of understanding of product knowledge and business domain knowledge

Excellent leadership skills

Strong understanding of ITIL

Proven process improvement experience

Good presentation and communication skills

Competencies

Has sound knowledge of the workings of the ICT sector

Has strong attention to detail

Is pro-active in executing responsibilities

Has good communication, inter-personal and listening skills

Is able to understand and follow instructions independently and accurately

Has working knowledge of Microsoft Word, Excel, Outlook, PowerPoint & Visio

Is results orientated and gets the job done

Is able to solve problems with minimal assistance

Driving Value

Actively seeking and implementing opportunities to maximize value in any aspect of the business.

Setting a culture of continuously striving for better performance

Challenging the current state in order to seek real improvements

Leading People

Motivating and developing people to deliver superior results in a responsible manner

Building and maintaining effective culture

Creating a climate in which individuals and teams develop their potential and contribute their best

Managing accountabilities and providing timely and constructive feedback

Coaching and providing development opportunities that enable high performance

Leading Self

Taking responsibility and accountability for own behaviour, performance and development

Taking ownership for own performance and decisions and their impact on the business

Demonstrating tenacity and resilience even when faced with obstacles

Seeking opportunities for personal feedback, learning and development

Acting decisively when tough or quick action is required