Training Assistant, Location : Da Nang, Vietnam
Training Assistant, Location : Da Nang, Vietnam
Posted on :
30-10-2022
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Job Description
An exciting opportunity has opened up for the role of Part-Time - Training Assistant in IADC Training Team.
Training is one of IADC s core services. We have over 2 years of expertise and provide training on Monitoring, Evaluation and Learning, Organisational and Capacity Development, Program Strategy & Design, eLearning, and Mobile Learning, in various ways:
- Scheduled face-to-face courses in Vietnam and scheduled online courses;
- Tailor-made and bespoke training for organisations that we offer in Vietnam and internationally, face-to-face or online.
The Training Assistant is a key post that focuses primarily on coordinating the day-to-day running of the online and face-to-face scheduled courses. This is a great opportunity for someone who has an interest in learning, training and administration, and international development.
Location:Da Nang, Vietnam
Key Responsibilities
1. Coordinate the day-to-day administration and logistics of the scheduled face-to-face and online training courses
2. Set up and support the delivery of online training courses.
3. Answer e-mail and phone enquiries about scheduled training courses and forward e-mail, social media and phone enquiries about other services.
Specific tasks to include:
Coordinate the day-to-day administration and logistics of the scheduled face-to-face and online training courses
- Be the first point of contact for enquiries about IADC s scheduled courses.
- Ensure effective logistics before and during course implementation including- liaising with the venue, undertaking administrative preparation of course materials in liaison with the trainers, supporting trainers with formatting and branding of materials and ensuring the smooth running of all courses.
- Manage all applications from initial enquiry stage to participation and follow-up, ensuring high quality of service delivery and responsiveness to clients /participants needs.
- Support the development of needs assessment surveys, feedback and monitoring systems
- Provide analysis of the participants for reporting on the training programme.
- Provide support on filing, organising and archiving training materials.
- Assist with any other tasks required to support the training department in terms of scheduled courses.
Set up and support the delivery of online courses
- Set up courses using IADC s webinar and learning management software (Zoho) including updating and setting up instructions, uploading course materials and producing webinars.
- Liaise with trainers and participants to provide logistical and technical support before, during and after the online learning course.
- Support trainers with formatting and branding of materials.
- Support tailor-made training courses that have an online component, as requested
Requirements
Relevant work experience / Knowledge
- Excellent IT and formatting skills (Microsoft Office /Zoho).
- Strong customer service skills
- Strong interpersonal and communication skills
- Experience with or willingness to learn how to use webinar software and e-learning platforms
- Ability to work under pressure, to multi-task and prioritise
- Good numerical skills
- Ability to work as part of a team and on own initiative
- Problem solving and decision making skills
- Efficient and organised with good attention to detail
- Experience in organising events such as seminars, workshops or conferences
- Experience with Zoho Meeting, Zoho Showtime etc
- Langauge Proficiency - Vietnamese & English
Relevant work experience / Knowledge Excellent IT and formatting skills (Microsoft Office /Zoho). Strong customer service skills Strong interpersonal and communication skills Experience with or willingness to learn how to use webinar software and e-learning platforms Ability to work under pressure, to multi-task and prioritise Good numerical skills Ability to work as part of a team and on own initiative Problem solving and decision making skills Efficient and organised with good attention to detail Experience in organising events such as seminars, workshops or conferences Experience with Zoho Meeting, Zoho Showtime etc Langauge Proficiency - Vietnamese & English
Employment Type
Full Time
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