IT Support Technician

The IT Support Technician position handles providing enterprise-level input and solutions as well as maintaining IT inventory and administrative records. The role serves as a first line of technical support, resolving technical problems and providing training to users to maximize the value of technology in business.

Primary Responsibilities/Essential Functions

Maintains the reliability and functionality of hardware and software systems.


Performs repairs, upgrades, and installs; preventive maintenance, backup, and troubleshooting.


Focuses on end-user education in the proper use of company hardware, software, and applications.


Manages the day-to-day operations equipment, including computers, tablets, peripherals and phones including configuration, maintenance, and repair.


Executes configuration of network equipment, including but not limited to routers, modems, copiers, printers, and installation of cabling and jacks.


Ensures that records of IT systems and equipment are properly maintained and inventoried.


Applies revisions to IT systems firmware and software.


Trains employees in proper use of the new and existing software and hardware developed and/or acquired.


Establishes, maintains, and manages user systems accounts.


Installs, modifies, maintains systems and application software on server computer systems.


Maintains backups of critical systems, cameras, and data.


Maintains compliance with all company policies and procedures


Performs all other duties as required and assigned by supervisor

Requirements

Required Skills, Education and/or Work Experience:

Associates of Arts or Science degree from an accredited college or university, or equivalent, relevant experience


At least three (3)years of applied, progressive IT Support Technician experience


Knowledge of operating systems, current equipment, and technologies in use; enterprise backup, recovery procedures, and system performance; monitoring tools, effective project management techniques, principles, and practices


Knowledge of TCP/IP, network security, antivirus, and anti-spam techniques; Windows Servers, Windows workstations in a Windows domain


Coordination and implementation of computer and peripheral systems, to include planning, specifications development, installation, training, and troubleshooting


Strong customer service and interpersonal skills, detail-oriented, able to solve problems, and well organized


Ability to be a highly flexible, adaptable performer in an ever-changing, dynamic work environment


Availability to work a schedule that includes evenings, weekends, and on-call duty when/as needed


Ability to take direction, work under pressure, and as a team player

Knowledge of MS SQL Server, Active Directory and Group Policy, Hyper-V, Sonicwall, and Zoho Cloud based applications

Physical Requirements

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.


Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.


Must be able to lift and carry up to 50 lbs.

Benefits