Technical Solutions Architect
Posted on :
28-10-2022
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Job Description
This is a remote position.
Overview
Emerge is a collection of people who care deeply about working together to solve our clients consulting, staffing, and managed service s needs. Our company s values embody the excellence and drive we provide our clients. We value authenticity, personal connections, and the power of people to change the future of business.
We are seeking a Secure Endpoint Security Technical Solutions Architect for our Fortune 100 technology firm. In this role, you will be part of an elite technical team responsible for driving the success of our client s security solutions. In this consultative technical role, you will support the Security Operations sales team working with existing customers and leading all customer engagement including educating new features and running informative workshops to help customers understand how our client s products will improve their business. You will need to focus on new and existing customers to include upselling existing products as well as the entire security portfolio.
Job Responsibilities
- Present, demonstrate, and architect solutions to tackle the cyber security needs of influential companies
- Sustain the secure Endpoint, secure email, and cloud lines of business
- Serve as the main renewal technical and product advisor on security solutions for the renewals team and prospective customers
- Develop a detailed approach to engage targeted renewal customers that includes workshops and webinars and use to scale
- Deliver technical product presentations with the renewals team via web conferencing or in the field
- Work with the product management team and act as a liaison to accounts with technical product requirements and provide customer feedback to enable continuous improvement
- Assist with potential up sell and cross-sell opportunities
- Effectively interact with internal engineering teams to scope out and provide solutions to sophisticated technical issues for highly visible account opportunities
- Provide timely customer communications and extraordinary customer service
- Travel throughout the region to visit customers
Qualifications
- BS Degree in Computer Science/Information Systems or equivalent
- 7+ years of technical experience in a support or sales engineer, network operations support, email administration, and/or Endpoint security
- 3 years of enterprise pre-sales experience working directly with network, email, Endpoint, or cloud security products in a customer-facing role
- 5 years of high-end technical sales experience working with network, email, Endpoint, or cloud security products; desired but not required
- System architect and solution integration experience of AWS and Azure; desired but not required
- Experience selling governance and compliance solutions, a plus
- Strong Endpoint security skills including real world experience with Checkpoint, Cisco, Juniper, Bluecoat, Proofpoint, Endpoint security tools as well as appropriate certifications is desired, but not required
- Advanced level network technology certifications (e.g., CCIE, CCSP, JNCIE, etc.)
- Strong familiarity with Cisco Umbrella
- Committed to timely customer communications and focused on customer service
- Strong organization skills and possess a process-oriented approach to capitalize on market opportunity
- Proficient understanding of LAN and WAN networking protocols and technologies, including switching, routing, and security
- Solid understanding of Endpoint security and how it impacts customer s business operation
- Love and passion for helping customers and delivering satisfaction even when faced with difficult customers
- A positive demeanor and friendly, outgoing personality
- Strong written and email etiquette skills
- Strong oral communication skills, including the ability to convey technical information in user-friendly language
- Ability to prioritize and work responsibly with or without direct supervision
- Possess a start-up mentality and ability to focus to get things done
Work Environment
- Remote/virtual work-at-home opportunity
- Some travel is required
- Competitive benefits package available
- Must be authorized to work in the U.S on a permanent, full-time basis
Emerge seeks, in all of its operations, to employ individuals for available positions based on their qualifications, working knowledge, and competency. Emerge has a continuing commitment to ensure that fair and equal employment opportunities are extended to all qualified persons without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, predisposing genetic characteristics, familial status, marital status, domestic violence victim status or any other protected characteristic or based on their relationship or association with members of a protected class. Emerge is committed to diversity in its most inclusive sense.
Cisco Umbrella, Endpoint Security, Client Servicing, technical sales
Employment Type
Full Time
Key Skills
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