Senior Consultant - Change Management

This role is within our People capability thriving in delivering results by ensuring organizations demonstrate strength and alignment in key areas: Culture, Leadership, Operating Model, Structure, People, Work Processes and Systems.

• Apply a structured methodology and lead change management activities
  
• Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
  
• Support communication efforts
  
• Support the design, development, delivery and management of communications.
  
• Assess the change impact
  
• Conduct impact analyses, assess change readiness and identify key stakeholders.
  
• Support training efforts
  
• Provide input, document requirements and support the design and delivery of training programs.
  
• Additional responsibilities may include:
  
• Complete change management assessments
  
• Identify, analyze and prepare risk mitigation tactics
  
• Identify and manage anticipated resistance
  
• Consult and coach project teams
  
• Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
  
• Support and engage senior leaders
  
• Coach managers and supervisors
  
• Support organizational design and definition of roles and responsibilities
  
• Integrate change management activities into project plan
  
• Evaluate and ensure user readiness
  
• Manage stakeholders
  
• Track and report issues
  
• Define and measure success metrics and monitor change progress
  
• Support change management at the organizational level
  
• Manage the change portfolio
  

Requirements

• 5-10 years Management Consulting Experience (with consulting firm)
  
• 5 years Change Management Experience
  
  

• Experience and knowledge of change management principles, methodologies and tools
  
• Exceptional communication skills, both written and verbal
  
• Excellent active listening skills
  
• Ability to clearly articulate messages to a variety of audiences
  
• Ability to establish and maintain strong relationships
  
• Ability to influence others and move toward a common vision or goal
  
• Flexible and adaptable; able to work in ambiguous situations
  
• Resilient and tenacious with a propensity to persevere