Owning the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support ? Resolves post sales Technical Issues. As the technical depth required to resolve an issue increase, the ?level? of skill set increases. For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets.
Handling complex medium term project processes. Department must define approaches. Variety due to customization to client needs.
Presenting projects plans, technical roadmaps, risks, and recommendations to senior business leaders (EB and SEB) within technical space and occasionally to senior leaders in partner technical teams.
Handling important business unit clients. Complex processes requiring involvement of many stakeholders at the client side.
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