Customer Service Officer (Remote)
Posted on :
26-10-2022
Employer Active
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Our client is a key player in the fintech space. They currently have an opening for a Customer Service Officer.
Responsibilities
- Managing incoming calls and customer service inquiries over the phone, email and on social media platforms.
- Build sustainable relationships and trust with customer accounts through open, and interactive communication and assessing customers needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. These will be done through phone calls, emails and social media.
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies and Take the extra mile to engage customers
- Answers questions from and provides information to customer on the companies services.
- Resolves order complaints by investigating data and history; identifying alternate means for filling orders; notifying managers and customers.
- Interact with customers via social media and phone calls and emails.
Requirements
- 1-2 years proven customer service/support experience
- Ability to remain professional, calm and courteous with customers at all times.
- Understand how to engage customers and ask the right questions.
- Excellent Verbal and written communication skills
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- A fast learner with ability to multi-task, prioritize, and manage time effectively
- Tech Savvy
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
