Service Coordinator

• Assessing the service needs of clients and linking them to the appropriate resources and providers.
  
• Scheduling appointments for clients, answering phones and tracking clients service records.
  
• Monitoring the services being provided and staying up to date on any services being introduced or discontinued.
  
• Evaluating the quality of all services and identifying areas that need improvements.
  
• Following up with clients regularly to assess and ensure their satisfaction.
  
• Responding to complaints and resolving issues or matching clients with better services.
  
• Understanding all services currently offered by the organization and its providers.
  
• Developing and maintaining customer relationships.
  
• Responding to customer enquiries over the phone, in person and via email.
  
• Creating regular reports on service levels and requirements.
  
• Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
  
• Excellent customer service and problem-solving skills
  

Requirements

• Basic project management skills
  
• Basic analytical and problem solving skills
  
• Interpersonal skills to interact with customers and team members
  
• Organization and time management skills
  
• Communication skills
  
• Ability to work in a team environment