Luxury Sales Manager- Female

Primary Job Duties: Includes, but is not limited to: Lead the development of new customers, converting walk-in traffic to clients by creating energy, excitement and desire around the product and brand. Create a memorable guest experience by meeting their individual needs through product knowledge. Discuss and give fashion advice on general trends and developments in the fashion market. Meet and exceed individual sales goals. Build genuine relationships with clients through thoughtful and consistent outreach. Assist customers with purchasing merchandise, including alcoholic beverages/products. Cross-perform in all assigned areas to ensure that merchandise sizing, ticketing and presentation are to company standards. Maintain knowledge of all merchandise and products. Safeguard confidential information, cash and credit card information, and merchandise. Assist with store recovery and stock room organization. Take accurate counts when needed to ensure system accuracy. Handle all customer issues in a friendly and helpful way, calling a member of the store operations team when needed. Maintain a high level of awareness and customer contact on the sales floor to create a safe and secure shopping environment for everyone. Obtain and maintain position-specific licensing. Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc. Other duties as assigned. Qualifications: Required: At least six months of customer service experience. Proven track record in achieving sales results. Ability to work varied shifts, weekends and holidays. Ability to effectively communicate in English. Polished appearance and demeanor. Excellent customer services skills. Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures. At least 20 years of age. Preferred: High-end sales experience in a hospitality environment. Working knowledge of retail POS systems and functionality. "The role will require you to oversee the total operations of the store, including merchandising, sales, customer service, and staff development. You will also have the following responsibilities: *Review sales figures and take proactive initiatives to ensure stores targets are met. Monitor sales KPI s to ensure budgets are achieved. *Guide, coach and train sales people on customer service disciplines. Ensure product knowledge and market/competition intelligence is given as on going in store training *Verify stock at the beginning and end of each shift, replenish stocks according to season and size. Take a total stock count at least twice a year and monitor compliance with stock transfer procedures, with a view to ensure availability of optimum stocks of the latest items at all times. *Identify slow and fast moving items back to buyers on a monthly basis. *Guide, coach, and motivate staff continuously to bring out their potential and enable them to improve their performance. Develop and mentor employees, identify specific training needs. Monitor effectiveness of individual s progress within the team. You must have between 4 - 8 years luxury Jewellery retail experience, and have proven and successful experience in managing the store Excellent communication and interpersonal skills A good command of spoken and written English essential Pleasant personality and good grooming Computer literate with knowledge of basic accounting procedures. Ability to take ownership of the business"