Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
Setting departmental objectives, work schedules, budgets, policies, and procedures.
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices.
Monitor staffing levels to meet cover business demands.
Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes.
Manage employee performance issues in compliance with company policies and procedures.
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.
Assist in recruiting, managing, training and developing the Front Office team.
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