Computer Support Associate I

Overview:

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is the brand name of Deere & Company, an American corporation that manufactures agricultural machinery, heavy equipment, forestry machinery, diesel engines, drivetrains used in heavy equipment, and lawn care equipment.

Position: Computer Support Associate I

Location: Fargo ND 58102

Duration: 36 Months

Job Type: Contract

Work Type: Onsite

Job Description:

• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.

TYPICAL EXAMPLES:

• imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.

• Documents recording and/or distributing information.

• Has some breadth, depth and/or frequency of interaction with external contacts.

• Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.

• Responsible for effective e-mail communications and ability to create and maintain basic

documents/records: TYPICAL EXAMPLES:

• contact lists --process logs --problem incidence reports --customer information updates exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests

• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.

• Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.

• Applies some technical knowledge in the support of processes or operations

TYPICAL EXAMPLES:

• understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

• Job Requirements:
  Knowledge of computing and networking concepts and fundamentals
  Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
  Knowledge of computer security policies and a general overall knowledge of computer security concepts.
  1 year or more IT experience preferred, but recent college graduates will be considered

• Education Requirements:

• Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent

Additional Information:

• This will be an ONSITE- First Shift position

• Metatarsals are required from day 1

• Some driving between the Fargo area facilities may be needed to help with Support (occasionally this will mean driving to the Valley City, ND location)

TekWissen Group is an equal opportunity/affirmative action Employer (m/f/d/v) supporting workforce diversity.