Complete ad hoc data retrieval and analysis using relational databases, Excel and other data management systems to fetch raw data and analyze it to prepare insightful reports.
Deep dive into the customer experience to find customer defects and improvement opportunities using structured problem solving techniques such as customer journey mapping and Kaizen.
Plan and execute multiple projects, collaborating cross functionally/geographically.
Identify trends and opportunities to improve customer experience and reduce costs.
Draft SOPs, references, policies or new processes to improve the customer experience and/or internal efficiency.
Support program managers during large scale feature, product and business launches.
Anticipate risks, resolve issues and initiative corrective actions, which may jeopardize deliverables.
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