Client Services Lead

Influencer enables brands to be seen at scale across digital; driving growth and guaranteed success on social media. We build meaningful relationships between creators and brands, whilst making advertising effective, but more importantly inclusive.

Our purpose is to Make Waves; an idea seeded in the fact that our creators tell stories that build human connections, which set off waves of influence. These waves of influence become our data layers, from which we measure the impact. Our clients and creators make waves, we measure the impact.

We are an Official Global Marketing Partner with Meta (Facebook and Instagram) and TikTok - they re also our clients too!

Co-founded by entrepreneur Ben Jeffries and YouTuber Caspar Lee, we re a global team of 85+ with some of the best talent in the industry across New York, London, Manchester, Dubai and Warsaw. We re championing a new era of creativity and producing award-winning campaigns for brands such as Google, Vodafone, Playtika, Procter & Gamble, Pernod Ricard and Levi s, to name a few.

Influencer are one of the first companies to pop up in the space and are among the market leaders within this booming industry. We were placed in the Top 50 Best companies to work for, Campaigns Best Places to work in 2021 & 2022, and recently earned our Flexa approval, meaning we are an employer who supports flexible working!

Description

This role will be working within the Partnerships team at influencer,, who are responsible for the delivery of all creator campaigns for our Social Platform partners. You will be working across the TikTok account with a focus on FMCG and the Food and Drink verticals.

Key Responsibilities:

• Leading by example across the wider delivery team and partnerships pod
• Overseeing and managing the delivery of all designated campaigns
• Leading on internal and external delivery calls and updates - with particular attention to client services
• Forecasting project delivery MoM inclusive of creator and content delivery changes
• Responsible for reporting on budget management, content and creator delivery to the Client Partner & Head of Partnerships.
• Working with your direct reports to ensure they are supported and delivering on key objectives for the client and campaigns
• Provide strategic support and insight to clients to encourage growth of accounts
• Support the team with developing forward-thinking and impactful content strategies; show your experience and advice on what works from a delivery perspective
• Support the team on the best practices for content delivery with creators

Requirements:

• 3-4+ years working in an agency or brand within client services (ideally in advertising/social/creative).
• It would be advantageous if you have multi market experience across global campaigns.
• You are passionate and have an understanding of influencer marketing, social media, branded content and digital marketing and how it s evolving.
• You have the ability to be autonomous, to lead on client projects confidently alongside your team
• You are commercially aware, organised, confident and communicate exceptionally well
• You are meticulous with your planning and can think of creative ways to get ahead of the game and exceed your targets
• You are curious and open-minded! You stay up to date with industry trends and cultural news.
• You care about Influencer s mission to #makewaves and want to have some fun along the way!

Our Hiring Process

• 1st round: Initial Screening call with Talent Acquisition Lead
• 2nd round: Interview with Hiring Manager + Team Member
• 3rd round: Interview + Task with Hiring Manager + Team Member
• Join the team & #MakeWaves

In return you ll get:

• An opportunity to work in a fun, progressive team with a passion for making Influencer an amazing, diverse and equitable place to work
• Flexi working hours & Working From Home
• 25 days holiday a year (plus bank holidays) + 4pm finish on Friday!
• Activities to improve your mental and physical wellbeing
• A shiny Macbook
• Large progressions for growth - you ll be a key player in the next stage of growth for our company
• The choice of Health Insurance through Vitality or Juno
• A Headspace subscription
• EAP through Health Assured
• Cycle to Work Scheme
• Free breakfast (when in office!)

At Influencer, we re committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. Diversity, Equity & Inclusion is embedded into everything we do at Influencer and is a part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.