Provide support to systems that enable a cohesive capability for client presentation and video teleconferencing units.
Maintain expertise in all areas of network and system hardware/software interconnection and interfacing, such as Cisco Switches, Cisco Codecs, Fiber Transmitters, Receivers, Matrix Switchers, BIAMP Audio Controllers, etc.
Coordinate with third-party maintenance and warranty support for system equipment.
Required to interface systems to pull, modify, and upload configuration files.
Provide day-to-day setups of videoconferences and videoconference bridge operations.
Provide specialized VTC support to Video Operations Center.
Operates VTC equipment including powering up teleconferencing equipment, checking equipment for proper operation, setting audio levels, and positioning camera functions.
Performs secure or non-secure setup; operates or assists in operating session control panel, studio control unit, and high-resolution graphics.
Provide technical assistance to users in conducting VTC sessions, which may include conference preparation, and monitor VTC equipment and system performance, and troubleshooting equipment and network problems.
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