Associate Data Analyst- Customer Experience Group

You will work in the Data Analytics team to deliver significant and action-oriented analyses and recommendations to your stakeholders, to help drive decision-making with insights from customer data analysis.

Your work will be project-oriented, since you will get the opportunity to own analytical projects, starting from understanding stakeholder needs and problem definition, to the analysis and interpretation of results as well as communicating the findings to the Operational teams or other groups in Agoda (Marketing, Product, Partners Services). Typical analysis projects can be:

• Predictive modeling, e. g. of customer wait times or future call demand
• Segmentation of customers based on differing usage patterns of our customer service
• Design and implementation of new dashboards for business users