Service Desk Lead
Posted on :
24-09-2022
Employer Active
1 Vacancy
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Job Description
- Provides appropriate training to Service Desk Seniors and Service Desk Technicians.
- Provides guidance and assistance to personnel in accomplishing their assigned duties and responsibilities.
- Ensures excellent customer service in addressing questions, complaints and requests in a tactful manner via telephone, email and face-to-face interaction.
- Enforces compliance with PWS and all applicable SOPs, PIOPS and IOPS.
- Ensures the reliability, completeness, and accuracy of the CMMS database.
- Oversees the preparation of CDRLs and other required/special reports.
- Monitors and provides work order status information to the Production Control Manager and/or Operations Manager for reporting to higher management
- Set priorities, plan and organize tasks.
- May be required to work rotational schedules. Example: Day, Mid or Night shift.
- May be asked to work at different locations per mission requirements.
- Plan and provide day-to-day guidance to accomplish the mission.
- Understand and improve the strengths and weakness of your team.
- Deal effectively with difficult customers.
Employment Type
Remote
Company Industry
Defence / Military / Government
Department / Functional Area
Helpdesk / Customer Service / Telecalling
Key Skills
- Service Desk
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