Work directly with customers discussing shipping options and calculating costs to deliver mail and freight domestically and/or internationally
Receive and prepare items to be shipped, obtaining their dimensions and helping customers select the right protective packaging in order to guarantee safe delivery
Prepare all bills, invoices, liability waivers and other documents for customers to review and sign prior to shipment
Convey all items to packaging and warehouse teams alongside shipping instructions
Monitor daily shipment inventories and logs to verify that items were picked up at the right designated times with the correct route info
Use tracking software to follow the progress of shipped items and to both confirm their receipt and notify customers of completed deliveries
Take the necessary steps to retrieve, process and record all of the paperwork and funds accompanying certified mail or payment on delivery packages
Coordinate with freight manager and other shipping department personnel to help track down deliveries that are either lost or delayed
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