Provides responsive technical and functional field level maintenance support to its customers.
Provides telephonic assistance to resolve a problem, but if necessary, provide direct assistance at the supported customer’s location.
Maintains secure encrypted wireless intranet network and oversight of operations to ensure compliance with PSW and DA Regulations as required.
Administrate, install and repair current LIS software and others as required.
Install SCP/ICP, collect, store and organizes LIS backups as per Continues of Operations Plan (COOP).
Coordinate with Tobyhanna FRA for replacement or repair of LIS Hardware.
Provide 24/7 on call customer service support to LIS clients.
Liaison between Theater SASMO and SEC Lee. Coordinate with LIS customer to install new software loads to ensure there will be little disruption to daily activity.
Should be proficient in GCSS-Army business tasks and seek assistance through the GCSS-Army Production
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