Identifies and appropriately documents Customer Experience Journey risks and issues and their conclusions and consults with appropriate team members as necessary. Escalates risks and issues beyond own experience or skill set. Keeps senior team members informed of significant developments and progress on the engagement. Identifies problems and suggests an initial approach to problem solving. Starts to develop external network and build know ledge of industry, market trends, competitor activity and products/services. Contributes to and/or collates case studies, proposals and best practice to share know ledge across the firm. Ensures such know ledge is recorded appropriately to enable access and use by others within the firm.
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