Develop an effective sales suport team through training and coaching or management of key commercial programs. Organize workload within the team to make sure that service is efficiently executed & uninterrupted at all times. -Review. approve (within NFCM guidelines) Credit Notes, Debit Notes and Customer Protocols. -Ensure all month end activities are coordinated within customer service and completed within reporting timelines. -Research and resolve escalated problems and issues, including issues related to order management, accounting and invoicing. -Communicate status of problems and solutions to customers and other appropriate parties. -Ensure team adherence to all processes and working procedures related to customer service.
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