Actively collect payments from customers with unpaid invoices
Answer account queries and take responsibility for resolving disputes by engaging front and back-office teams to ensure that concerns are actioned correctly
Explain service agreement terms as appropriate
Manage customers who are resistant by remaining polite, tactful, honest, and firm
Engage with senior internal and external stakeholders to negotiate payment plans and settlement offers
Liaise with internal and external Legal Counsel where necessary
Assess collection opportunities and engage third-party lawyers as appropriate
Host regular calls with collection partners to discuss performance and recovery progress
Act as a key point of contact for our debt collection partners
Review accounts and compile paperwork for small claims filings
Draft Court documents and submit documents online/offline as needed
Represent IWG in (virtual) small claims court hearings as necessary
Plan and organise workload to ensure Court deadlines are met
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