Training Specialist - For Customer Service

Job Requirements

• Customer Service experience minimum 1 year (essential)
• Working knowledge of the company – DOTW; Maker and Juniper booking platforms (advantage)
• Fluency in spoken and written English (essential)
• Leadership experience (desirable)
• Experience of managing learning & development (desirable)
• Experience of administering a quality assurance and monitoring programme (desirable)
• Knowledge of learning styles and the ability to identify and match them to appropriate delivery techniques
• Ability to present confidently at all levels and through the proficient use of multi-media
• Strong communication, interpersonal and client relationship management skills
• Strong influencing skills
• Flexible and adaptable
• Accuracy and attention to detail
• Ability to anticipate and solve problems
• Ability to organize and plan effectively and to prioritize tasks in order to manage multiple activities and meet deadlines
• Ability to work to tight deadlines
• Willingness and ability to take ownership for decisions
• Initiative to achieve the best result
• Willing to travel between our Customer Service offices, with occasional travel abroad