CALL CENTER MANAGER
Posted on :
21-08-2022
Employer Active
1 Vacancy
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Jobs by Experience
3 - 0 years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Nationality
Saudi Arabian
Gender
N/A
Vacancy
1 Vacancy
Posted on :
21-08-2022
Job Description
- Hiring, training, coaching, and leading call center representatives as they provide support for customers.
- Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
- Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.
- Assisting other management team members in identifying trends and establishing call center goals.
- Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
- Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
- Authorizing replacements or refunds.
- Taking on other tasks or projects to support employees, other managers, and call center operations.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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