Provide accurate information and referrals obtained from a variety of sources to field questions from the public regarding University operations, departments and programs, phone numbers, operational hours, events, etc.
Operate complex digital telephone system to relay incoming and intra-system telephone calls
Greet visitors and direct them to appropriate personnel or department
Provide students/guests with general information about registration, scholarship, testing, counseling, etc., and refer students to appropriate person or department
Maintain various voice messages associated with events, holidays and University closings
Update and maintain University directory and other resources to ensure accurate dispensing of information including website
Receive mail and packages on behalf of the institution open, sort and route mail to the appropriate personnel or department
Answer routine questions about telephone and voice mailbox operation report communication/computer problems to supervisor
Work closely with Facilities and Security as needed by contacting them during an emergency or non-emergency situation
Answer questions and provide training for new operators, on-call support or student-workers
Maintain reception office spaces ensuring areas stocked with materials and appropriate information
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