Act as the customer’ Single Point of Contact for services and support attending meetings and communicating any client’s requests to the relevant teams for their actions
Ensure delivery across the customer’s organization and meet or exceed operational KPIs
Match customer’s evolving service needs (based on business requirements, expansion, industry challenges, reductions, proactive vs. reactive service needs, etc.)
Lead the services delivery team towards the customer, coordinating with the sales teams and any other internal or external organizations
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