Ensures that as per Kempinski Health & Safety Policy the Fire Exits are free of obstacles.
Support and assist all Front Office sections.
Ensures that all guests receives prompt, cordial attention and personal recognition and resolves related problems.
Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.
Check all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.
Control room availability for walk-ins and establishe accountability for guests departure dates and times.
Follow up with Housekeeping any unresolved room discrepancies.
Maintain reservation procedures, same day arrivals.
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