Supervise service activities in the Room Service aiming for highest possible customer satisfaction and relieve the Room Service Manager during his / her absence • Work in close co-operation with Kitchen, Stewarding, Cashiers as well as other key service departments • Work towards the successful 24hrs operation and ensure that telephones are always attended • Maintain a professional and friendly relationship with in-house guest ensuring proper and prompt service to their rooms • Supervise the daily operation under standards fixed by Hotel Management and Room Service Manager • Define training needs and propose training programs in co-relation with Room Service Manager and continuously train subordinates to achieve highest level of professionalism • Ensure correct handling of equipment to minimize breakages and losses
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