Handle discussions with the business and perform thorough analysis on cases reported by business users. Ensure appropriate follow-up until resolution while keeping the head of team always informed and escalating problems as required.
Provide continuous support accordingly by troubleshooting stated issues and guiding users to ensure optimal usage of the systems.
Develop proactive measures and solutions to minimize reoccurrences of issues.
Coordinate with the external vendors to select new products, functionalities and upgrades that best fit the business needs.
Conduct thorough analysis in order to properly configure new functionalities/tools in-house on the system.
Collaborate with the Murex company with aim to obtain needed advice on new products feature specification and functional configuration to be implemented at the Bank. Update the manager for decision making accordingly.
Perform regression testing on new deliveries and conduct in-depth analysis and configuration
Resolve end-of-day issues
Handle the Release Management procedures pertaining to newbinaries implementation and regression testing planning and coordination upon completion of the project.
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