Customer Success Consultant

• Improve the onboarding process for subscribers, to ensure they are initiated successfully as quickly and with as minimal an onboarding cost as possible.
  
• Develop product know-how and training needs for subscribers.
  
• Provide workshops for subscribers on how their business can leverage the product and features included in order to utilize it the best way possible based on their custom processes and SLA s.
  
• Sustain business growth and profitability by maximizing value.
  
• Analyze subscribers data to improve customer experience.
  
• Escalate to the Products Director & related units any issues that might be alarming or require upper management interference.
  
• Assist with renewals, outstanding balances for assigned subscribers where needed and as per scope and mediate between subscribers and the products.
  
• Make sure that subscribers details & contacts data is always up to date and protected on our system.
  
• Taking through any assignment from customer success management that might relate to the customer success initiatives for products, such as: exhibitions, client meetings, new initiatives, special client & product projects.
  
• Sharing business requirements (functionalities/features) in a clear manner explaining the objective and the added value to the business along with other subscribers.
  
• Responsible for self-continuous development of products knowledge, reviewing and testing updates as early as possible to always be the anchor for the subscribers aligning them on new features that might be on their requirements list.
  

Requirements

• Bachelor s degree in Business Administration, or other relevant fields.
  

• Excellent interpersonal and presentation skills.
  
• Persistence and tenacity.
  
• Negotiation competency.
  
• Agility and responsiveness.
  
• Aptitude to work in a diverse environment.
  
• Capability of efficiently managing workload, tasks and priorities.
  
• Proficiency in English and Arabic, including speaking, writing and reading.
  

• Prospecting and sales pitching.
  
• Proficiency in IT and technical terminology.
  
• Reporting and Documentation competency.
  
• Proficient in Microsoft Office, Gsuite and Slack.
  
• Zoho CRM (or CRMs in general).
  
• Exposure in IT and Data Science Industries.
  
• Understanding of software sales mechanism.
  
• Ability to take initiative.