Banking Customer Service Executive - Multinational

Job Description

Main Duties:

• Acquire and update knowledge on procedures related to relevant process.
• Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
• Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.
• Ensure that the productivity, quality levels are achieved as per the standards sent for the process.
• Demonstrate ways to improve customer service, increase productivity.
• Assist line manager/supervisor with managing day-to-day operations and support colleagues on process if needed.
• Participate in team meeting / team activities and work towards sustaining team spirit.
• Support achievement of team objectives.
• Proactively identify issues, if any, and escalate.
• Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally.
• Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation.
• To maintain internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Meet targets on productivity and accuracy as per the targets and metrics defined for the process.
• Instructions/requests to be correctly interpreted understood and implemented.
• Ensure that the process related procedures are implemented as per the process manuals.
• Ensure that fraud/errors/irregular transactions (if any) are identified and escalated.
• Agreed volume of work is handled contributing to the achievement of the unit/department/center performance target.
• Identify and escalate potential show stoppers
• Contribute to the creation of a supportive work environment driven by people centric values
• Build professional relationships with colleagues in other areas
• Ensure that each work is completed in accordance with established procedures and standards.

Job Requirements

• A Bachelor’s degree.
• Only graduates are eligible to apply.
• Maximum age 28.
• Fluent English speakers only.
• Flexible to work on a rotational basis (After Noon shifts & Night).
• Computer literate and ability to work on basic applications like MS Excel, MS Word, and Lotus Notes.
• Ability to be flexible and willing to change along with changes in corporate and department objectives in addition to recommending changes to assist in meeting these objectives.
• Ability to balance quality and quantity (volumes) with a primary focus on quality.
• Ability to learn quickly and adapt to evolving and changing priorities. Procedures change frequently; selected candidates are expected to implement the changes immediately with minimal training.