Operation Coordinator

Job Description

• Answer whatsapp enquirers related to the online courses.
• Provide all details regarding the online classes.
• complete the booking for the students.
• monitor, follow up the website records.
• create time table and schedule for the students.
• Send the recorded sessions on daily basis.
• Assist online students in day-to-day coordination and registration of the inline course .
• Monitor, control and manage business operations to meet customer expectations and company goals.
• Cooperate between customer and management to ensure smooth operations delivery.
• Coordinate and manage online tasks to ensure perfect delivery within timelines.
• Build and maintain strong customer relationship through regular whatsapp communications..
• Provide direction and guidance to internal teams to achieve performance targets.
• Identify problems in operations process and resolve them in quickly and timely manner.
• Follow standard operating procedures for efficient business operations.
• Maintain clear and accurate operations documents/procedures for reference purposes.

Job Requirements

• Excellent communication and interpersonal skills
• Computer Oriented (Word – Excel – outlook)
• Excellent computer skills, particularly with MS Office
• Ability to work under pressure
• Ability to work independently and multi-task in a high-volume, fast paced environment
• Attention to detail and a high level of accuracy and confidentiality