Provide direct Tier II customer support and resolution for various hardware and software issues.
Perform routine Microsoft Active Directory and Microsoft Exchange Server system administrative functions to include account creations and modifications, Access Control List (ACL) modification, management of distribution and mail enabled security groups, shared mailbox permissions and mail management functions.
Provide first line response and corrective actions to server anomalies
Assist with the deployment of applicable Windows Server and Windows Desktop software utilizing Microsoft System Center Configuration Manager.
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