System Administrator

Job Description

• Install and configure hardware and software.
• Troubleshoot and resolve issues with software or hardware
• Responsibility of the Cisco Call Manager troubleshoot, monitor and optimize IP telephony.
• Responsibility for firewall policies and troubleshooting (SOPHOS preferred).
• Troubleshooting skills in Cisco routers, Switches, Voice and Wireless Device.
• Ability to create back up strategies for the data and recovery plan for the network.
• Install and upgrade antivirus software.
• Define software, hardware and network requirements.
• In depth knowledge of Windows 10, Mac OS, Microsoft Office 365.
• Flexible to work on call (24x7) on call
• Troubleshoot and resolve issues with Firewall and Naas storage.
• Identifying hardware and software solutions.
• Diagnosing and repairing faults.
• Resolving network issues.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.
• Managing windows server environment and maintain the backup policy

Job Requirements

• Degree in Computer Science/ Information Technology.
• Certification in Microsoft, Linux, or Cisco is advantageous.
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows/Linux/Mac OS.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Proficient English Usage.