Customer Relation Manager

Job Description

• Operates as the lead point of contact for all matters specific to the assigned project.
• Coordinate with the cost control in costing the renewals of current projects.
• Identify opportunities to increase sales of the existing services.
• Do research and highlight the potential services to be provided.
• Identify potential threats for projects.
• Present a monthly communication plan and action plan for each project.
• Arrange meetings with the related people for important announcements, personnel changes or presentations.
• Listen to each client to gain an understanding of their individualized needs, to arrange/develop a specific service that will take care of the need expressed.
• Develop a trusted advisor relationship with key customer stakeholders.
• Manage the clients’ expectations, in coordination with the project leader/ operations manager.
• Use all information received from the client to tailor new services that are within the company’s ability and the clients’ need.
• Develop internal relationships between departments related to the assigned projects.
• Coordinate the work with all departments that deal directly or indirectly with the clients.
• Work to resolve all problems raised during the service delivery process, and assist escalations as needed.
• Provide presentations on expansion of scope of services to the client upon request.
• Receive RFP (request for proposal) from the current client and prepare the needed document.
• Prepare weekly/monthly reports as per the business needs.
• Responsible for team selection, staff performance evaluations, and career development planning.  
• Perform other job-related duties as necessary or assigned.

Job Requirements

• BSc degree in Marketing, Business Administration or relevant field.
• English language written and spoken very good.
• High level of emotional intelligence
• Problem solving
• Operation monitoring
• Negotiation and presentation skills