Lounge Ambassador
Lounge Ambassador
Posted on :
01-07-2022
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Job Description
Company
Our client is a well-known Luxury lounge for an Aviation company. The company has more than 600 employees in a vast number of divisions and departments. They are currently looking for a Lounge Ambassador to be based in Bahrain.
Duties & Responsibilities:
Qualification & Requirements:
Our client is a well-known Luxury lounge for an Aviation company. The company has more than 600 employees in a vast number of divisions and departments. They are currently looking for a Lounge Ambassador to be based in Bahrain.
Duties & Responsibilities:
- Ensures a warm, welcoming experience
- Greets and warmly receives all guests coming into assigned room(s)
- Monitors assigned room areas to ensure a spotless, picture perfect environment
- Introduces lounge facilities for first time guests when requested
- Connects with and gives recognition to all guests, “make them feel special”.
- Engages with warmth and openness with guests – stays fully present
- Ensures all departing guests receive a personal farewell
- Assist guests with travel issues
- Deliver high standards of service in all rooms except Central Room and Reception
- Approaches and receives all guests warmly as soon as they enter assigned room, when possible
- Approaches and receives all guests warmly as soon as they enter assigned room, when possible
- Assists guests with hand luggage
- Places small stool for handbags, brief cases by chair side.
- Connects and gives recognition to all guests, “makes them feel special”
- Help guests decide where to sit and escort guests to seats
- Encourages guests to take a beverage by showing beverage areas, explains dining opportunities,
- automatically places hot towel on table top
- Coordinates menu orders (a la carte area) with the kitchen
- Picks up from kitchen, delivers and presents requested dish to table (a la carte area).
- Lets guests know what wines and drinks are available from the beverage areas
- Offers beverage replenishment to guests before clearing in glasses/cups
- Resets seats and tables
- Clears tables and chair sides
- Walks around in assigned area regularly to check guest’s comfort, table cleanliness, clearing needs
- Ensures all departing guests receive a personal farewell
- Circulates to ensure immaculate presentation of the room(s)
- Prepares and set up workstations professionally
- Ensures stewarding uplift and refresh clear in station at appropriate intervals
Qualification & Requirements:
- CertificateORcollegecourses inhospitality,businessand administration
- A minimum of 2 years' experience in 4+ star hotels or restaurants
- Friendly,welcoming approach
- Charming,confidentpersonality
- Putscustomersatisfactionas apriority
- Well-organizedandefficient
- Warmandpositiveattitudes
- Takespride inappearance
- Candidate must be Bahraini
Employment Type
Full Time
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