IBEX Global

OverviewThe Operations Manager is responsible for day-to-day functional supervision of non-exempt work group including work assignment and attendance monitoring; providing input into selecting training developing and completing performance appraisal of work group(s) in accordance with

OverviewThe Operations Manager is responsible for day-to-day functional supervision of non-exempt work group including work assignment and attendance monitoring; providing input into selecting training developing and completing performance appraisal of work group(s) in accordance with

OverviewTheWorkforce Scheduleris responsible for maintaining the hiring plans developing rolling forecasts generating schedules maintaining rosters and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all cli

OverviewTheWorkforce Scheduleris responsible for maintaining the hiring plans developing rolling forecasts generating schedules maintaining rosters and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all cli

OverviewThe Team Manager is responsible for managing motivating and coordinating the activities of the account to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally. ResponsibilitiesDUTIES AND RESPONSIBILITIES: Provides direc

OverviewThe Team Manager is responsible for managing motivating and coordinating the activities of the account to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally. ResponsibilitiesDUTIES AND RESPONSIBILITIES: Provides direc

OverviewAs a Customer Service Representative you will serve as the first point of contact for our customers. Your primary responsibility is to deliver an outstanding customer experience while converting incoming calls into scheduled service appointments. You will manage customer inter

OverviewAs a Customer Service Representative you will serve as the first point of contact for our customers. Your primary responsibility is to deliver an outstanding customer experience while converting incoming calls into scheduled service appointments. You will manage customer inter

OverviewThe Team Manager is responsible for managing motivating and coordinating the activities of the account to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally. ResponsibilitiesDUTIES AND RESPONSIBILITIES: Provides direc

OverviewThe Team Manager is responsible for managing motivating and coordinating the activities of the account to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally. ResponsibilitiesDUTIES AND RESPONSIBILITIES: Provides direc

OverviewThis will be on a WFH setup (tagged in Ibex Shaw Mandaluyong) and on a Midshift.The Performance & BSC Reporting Analyst is responsible for managing and enabling performance reporting across technical and non-technical teams with a primary focus on Balanced Scorecard (BSC) prod

OverviewThis will be on a WFH setup (tagged in Ibex Shaw Mandaluyong) and on a Midshift.The Performance & BSC Reporting Analyst is responsible for managing and enabling performance reporting across technical and non-technical teams with a primary focus on Balanced Scorecard (BSC) prod

OverviewThe Team Manager is responsible for managing motivating and coordinating the activities of the account to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally. ResponsibilitiesDUTIES AND RESPONSIBILITIES: Provides direc

OverviewThe Team Manager is responsible for managing motivating and coordinating the activities of the account to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally. ResponsibilitiesDUTIES AND RESPONSIBILITIES: Provides direc

OverviewPrimary goals include managing the relationships with our internal team members ensuring consistent KPI performance delivery providing relevant performance impacting insight to Operations partners AND coordinating with all units to ensure alignment of strategy aimed at improvi

OverviewPrimary goals include managing the relationships with our internal team members ensuring consistent KPI performance delivery providing relevant performance impacting insight to Operations partners AND coordinating with all units to ensure alignment of strategy aimed at improvi

OverviewAs the Senior Accountant Revenue Accounting for the Americas Region you will ensure accurate timely and compliant recognition of revenue for our recurring and non-recurring services. This includes reviewing contracts applying ASC 606 and ASC 842 guidance and working closely w

OverviewAs the Senior Accountant Revenue Accounting for the Americas Region you will ensure accurate timely and compliant recognition of revenue for our recurring and non-recurring services. This includes reviewing contracts applying ASC 606 and ASC 842 guidance and working closely w

OverviewThe Operations Manager is responsible for day-to-day functional supervision of non-exempt work group including work assignment and attendance monitoring; providing input into selecting training developing and completing performance appraisal of work group(s) in accordance with

OverviewThe Operations Manager is responsible for day-to-day functional supervision of non-exempt work group including work assignment and attendance monitoring; providing input into selecting training developing and completing performance appraisal of work group(s) in accordance with

OverviewThe Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines Inc.- Recommending establishment of new or modified reporting methods and procedures to improve report content and co

OverviewThe Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines Inc.- Recommending establishment of new or modified reporting methods and procedures to improve report content and co

OverviewPrimary goals include managing the relationships with our client partners ensuring globally consistent delivery providing relevant business insight to Operations partners delivering timely needs analysis to Training partners calibrating on profiling standards with Recruitment

OverviewPrimary goals include managing the relationships with our client partners ensuring globally consistent delivery providing relevant business insight to Operations partners delivering timely needs analysis to Training partners calibrating on profiling standards with Recruitment

OverviewThe Service Dispatcher reports to the Service Dispatch position supports sales and operations departments with all administrative functions. This position dispatches service calls for the Branch customers. The role Administrative Service Dispatcher requires strong communicati

OverviewThe Service Dispatcher reports to the Service Dispatch position supports sales and operations departments with all administrative functions. This position dispatches service calls for the Branch customers. The role Administrative Service Dispatcher requires strong communicati

OverviewThe Real Time Analyst manages and/or balances service levels for the call center across programs internal locations lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is t

OverviewThe Real Time Analyst manages and/or balances service levels for the call center across programs internal locations lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is t

OverviewWere looking for a PMO Manager to lead the successful launch of new client programs (new logos) across the organization. This role is responsible for managing projects from client handoff through implementation and stabilization ensuring every launch is delivered on time withi

OverviewWere looking for a PMO Manager to lead the successful launch of new client programs (new logos) across the organization. This role is responsible for managing projects from client handoff through implementation and stabilization ensuring every launch is delivered on time withi

OverviewWere looking for a PMO Manager to lead the successful launch of new client programs (new logos) across the organization. This role is responsible for managing projects from client handoff through implementation and stabilization ensuring every launch is delivered on time withi

OverviewWere looking for a PMO Manager to lead the successful launch of new client programs (new logos) across the organization. This role is responsible for managing projects from client handoff through implementation and stabilization ensuring every launch is delivered on time withi

OverviewAccounts Payable/Receivable Analyst role managing AP inbox processing vendor bills resolving complex billing matters maintaining vendor relationships managing merchant relationships preparing invoices and supporting month-end close and reconciliations.ResponsibilitiesKey respo

OverviewAccounts Payable/Receivable Analyst role managing AP inbox processing vendor bills resolving complex billing matters maintaining vendor relationships managing merchant relationships preparing invoices and supporting month-end close and reconciliations.ResponsibilitiesKey respo

OverviewThe Assistant WFM Manager is a junior manager who manages either planners or both planners and real time analysts. This person is responsible for managing and auditing staff plans across multiple sites and LOBs and support connectivity across and account or multiple accounts.

OverviewThe Assistant WFM Manager is a junior manager who manages either planners or both planners and real time analysts. This person is responsible for managing and auditing staff plans across multiple sites and LOBs and support connectivity across and account or multiple accounts.

OverviewThe Team Manager is responsible for managing motivating and coordinating the activities of the account to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally. ResponsibilitiesDUTIES AND RESPONSIBILITIES: Provides direc

OverviewThe Team Manager is responsible for managing motivating and coordinating the activities of the account to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally. ResponsibilitiesDUTIES AND RESPONSIBILITIES: Provides direc

OverviewTo protect organizational systems by monitoring detecting investigating and responding to security threats while supporting compliance and continuous improvement of security operations.This role is part of the IT Security team and is responsible for supporting day-to-day secur

OverviewTo protect organizational systems by monitoring detecting investigating and responding to security threats while supporting compliance and continuous improvement of security operations.This role is part of the IT Security team and is responsible for supporting day-to-day secur