Service Delivery Jobs in Cairo

Coordinate and manage the customer service team, providing guidance and support to ensure high performance. Monitor team performance and provide feedback to improve efficiency and effectiveness. Act as the main point of contact for escalated customer service issues and ensure time More...

Key Responsibilities:Oversee daily operations within the contact center ensuring adherence to policies and quality standards.Lead inspire and develop a team of agents to deliver exceptional customer service i.Analyze performance metrics to identify areas for improvement and implement More...

Develop and implement sales strategies to achieve revenue targets and expand our customer base Provide guidance and support to team members to ensure high performance and professional development. Build and maintain strong relationships with key clients and stakeholders ensuring excep More...

Roles and responsibilities Operational Management: Oversee the day-to-day operations of food and beverage departments, ensuring that all services run smoothly, from kitchen operations to guest dining experiences. Supervise, train, and manage F&B managers, supervisors, More...

Managing delivery of technology solutions for continuous business increments for a value stream in the shortest cycle time. Manage integrations to improve business operations and productivity efficiently. Secure business requirements implementation with efficient techniques and hi More...

Delivers high quality Level 2 software and hardware support through excellent incident, problem, and request management, including the logging, assigning, escalating, and resolving incidents and requests. Supporting installations/dismantling of servers & network equipment (togeth More...

Supporting appropriate controls, policies, processes and procedures are adhered to Supporting the creation and maintenance relevant records Supporting in the escalation of client/work issues to Supervisor/Manager Assisting other members of the team as appropriate Collecting appr More...

Performing different types of massages, beauty treatments, and wellness therapies. Maintaining detailed records of massages, treatments, and therapies performed on each spa guest. Communicating with guests during massages to adjust massage techniques as required. Resolving guest More...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so More...

Youll need to be team oriented and flexible with a really good approach to electronic repair and troubleshooting. Youll be crosstrained on our products and youll be expected to follow complex schematics in isolating issues and in assembly.Youll be resolving issues troubleshooting inst More...

Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, va More...

Handle all GCS cases, follow up and close all requests. Attending customer’s inquiries by fulfilling their requirements, solve their problems, follow up their cases, and update them. Respond to all requests that are under IRT Immediate Respond Team as per the standard (respo More...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so th More...

Interact with customers over the phone to understand their banking needs. Provide excellent customer service to achieve customer loyalty. Resolve problems over the telephone on the spot. Convert sales opportunities in order to meet financial targets. Clarify and explain procedur More...

Generating sales leads. Managing incoming calls. Building good relationships with customers. Resolving complaints and following up on resolutions. Identifying customers' needs. Meeting sales objectives. Following procedures and policies.

Shift Site Service Engineer is responsible for conducting preventive and corrective maintenance. Minimizing downtime, set-up time through timely interventions for troubleshooting and repairing. Improving the automation system efficiency and effectiveness by supporting the implemen More...

#WorkfromHome 40 hours per week Position: Customer Service Agent (Medical) Company Overview: RayaCX is a leading customer experience management company based in Cairo Egypt. We provide innovative and comprehensive solutions to help businesses improve their customer service processes a More...

Resolve individual customer issues, uncover improvements, and troubleshoot and report customer experience vulnerabilities. Answering questions or inquiries that the customer needs to know. Providing high-quality service that meets all customer needs and enhances their level of satisfa More...

Answer customer inquiries via phone, email, or chat. Resolve customer issues efficiently and effectively. Provide product information and support. Maintain customer records and databases. Adhere to company policies and procedures.

Identify, contact and build relationships with prospective customers through a combination of telephone and in-person cold calls, networking and referrals to obtain appointments. Design customized, cost-effective solutions for the client. Submit pricing and pre-qualification reque More...