IT Service Management Jobs in Egypt

Transforming business needs into functional / IT expressions. Responsible for defining User Stories and prioritizing the Team Backlog Studying the impact of any projects on the solution being built and proposing solutions in-line with the project needs and objectives. Working with More...

Assisting in establishing a Project Management Office to oversee multiple projects. Liaising with stakeholders such as project personnel, vendors, and end-users regarding project requirements. Outlining, defining, and initiating the project. Implementing document control policies More...

Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to qualit More...

Greet customers and hand out menus. Take meal and beverage orders from customers and place these orders in the kitchen. Make menu recommendations and inform patrons of any specials. Deliver meals and beverages to tables when they have been prepared. Check that customers are satisf More...

The Service Coordinator is tasked to manage costs and revenue generation to keep the local office profitable and manage customer satisfaction regarding service quality and response time. To perform this job successfully, an individual must be able to perform each essential function sa More...

CA Global Headhunters has been retained by the Afreximbank based in Cairo Egypt to recruit for this position. For more information on the Afreximbank please visit their website Should you meet the minimum requirements and wish to apply for the position please apply directly to CA Gl More...

Quickly understand the business issues and challenges of Transportations operations; identify strengths/weaknesses and suggest areas for improvement . Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifica More...

Job Summary: We are seeking a highly skilled and motivated Identity and Access Management (IAM) Specialist to join our IT security team. The IAM Specialist will be responsible for implementing and managing systems and processes that ensure secure access control and user identity mana More...

Create a planning schedule. Secure funding for projects. Ensure that team members complete tasks according to the schedule. Identify if staff members require further training and provide this training. Research industry trends and innovations. Prepare progress reports for stake More...

Deal with all customer account enquires that include: order entry, modification, validation and product availability requests management. Expand the relationships with existing internal customers by continuously proposing solutions that meet their objectives Ensure the correct product More...

Deal with all customer account enquires that include: order entry, modification, validation and product availability requests management. Expand the relationships with existing internal customers by continuously proposing solutions that meet their objectives Ensure the correct product More...

Design as-is business process diagrams, trigger Inefficiencies, gaps, loops, bottlenecks, Etc... Streamline business process workflows ensuring non value added activities elimination. Analyze process performance transactional data and propose improvements actions. Participate wit More...

Monitor and ensure agents’ adherence to the schedule and breaks. Calculate the absence rate. Prepare internal reports and analyses. Monitor and analyze call patterns, intra- and inter-day activity and make adjustments as needed in real-time to ensure optimal productivity an More...

Monitor and maintain partner acquisitions, order growth, net fail rate and net take rates. ● Responsible for commission renegotiations. ● Produce metrics which provide visibility on the progress of work assignments and team performance. ● Ensure achieving the monthly acqu More...

Duties & Responsibilities : Operational Duties: o Diagnosing and resolving complex IT issues: Diagnosing and resolving complex IT issues that cannot be resolved by junior technical support engineers. Handling troubleshooting hardware and More...

Be accountable for checking the level of quality of CRQs (documentation) Support Change owners during the preparation of changes Support the change owner to verify all impact of changes to the operated services within Vodafone Ensure that all change requests are properl More...

+ Provide timely and accurate management information to support the Call Centre Management team in driving efficiency at team and individual agent + Arrange and work with operations team to implement the work schedule of the + Prepare and provide employees with a working schedule for More...

Network: -Design and implement robust network infrastructure, including switches, routers, firewalls, and wireless systems. -Configure and maintain network devices to ensure optimal performance and availability. -Troubleshoot and resolve network-related issues, identifying and address More...

You will be working on our Delivery Hero MENA applications to implement new features and move the platform to the next level. You will work in Agile to define requirements for new features, build product roadmaps and plan increments of work. You will create a clear, concise, good More...

You will perform installations, start-ups, maintenance, repairs and updates of Siemens medical systems. You will be communicating with and accepting all operative advice from the Customer Care Center. You will ensure the proper use of tool & test equipment. You will comply wi More...