CS Jobs in Cairo

NOK is currently hiring for a wellknown ecommerce company. Handle incoming chats telephone contacts and solve them in a timely manner and efficient manner Working Hours are 8 productive Hours 1 Hr Of break (Total 9 Hrs) Annual leave Sick and Maternity as per Egyptian labor law Social More...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so More...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so th More...

NOK is hiring for a wellknown ecommerce company (Australian account) * Gross salary: 11.5K Up to 880 LE Night shift allowance * Transportation provided * Insurance (Social Medical) * Salary increase every 6 months Fluent in English both Spoken and Written Grads gap year and dropo More...

NOK Human Capital is hiring English Customer Service Agents for a US Fitness company. Requirements: * C1 English speakers. * Graduates * Excellent communication skills. * Flexible with overnight shift. Working conditions: * Location: Maadi Technology Park * 2 days off rotational * 9 w More...

NOK HC is hiring Customer Service Representatives for a reputable insurance company. V. Good English Level.Previous experience as a CSR for at least 6 months. Net Salary: (5400Fixed 1300 KPIS)Social Insurance.Medical After Probation.Metro Subscription after probation.Bus after 12am t More...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so More...

1) Respond to customer-submitted inquiries in a timely manner vie Emails & chats 2) Queue-based, typing work will account for approximately 90% of the role. 3) Training, 1:1s/ team meetings, reviewing guides/resources will account for about 10% of the time. 4) Troubles More...

Scripting the testing Automation tool to include new test Scenarios and improve its capabilities Participate in the Lab Testing, Implementation Verifications of mobile network Voice Core CS and IMS solutions in a consistent way with the department Product Catalogue, strategy and More...

Responsibilities Troubleshoot signaling related problems for CS core interfaces IuCS, A,MAP and all roaming interfaces etc Responsible for the end to end CS core services dashboards for accessibility, retain ability and performance KPIs Troubleshoot A, MAP, BIIC, and SIP protocol More...

Involved during pre-sales prior to contract signature to validate proposed service management deliverables due dates and provide input on contractual documents for matters impacting operations Represents CS&O for Operations Readiness Program Build activities and is responsible More...

Provide Direct Customer Support through various channels. Improve and sustain team performance to deliver and exceed assigned key performance indicators (KPIs) and Manage a team of 25+ interpreters. Investigate and resolve customer complaints and queries particularly escalated one More...

Analyze and track loss and defective across departments Manage loss and defective life cycle from generation to closure across facilities and processes Manage weekly and monthly discussions with teams on loss and defective management Do extensive analysis of data to provide usefu More...

Previous experience as area owner, handling daily activities like KPIs monitoring and worst cells troubleshooting 2. Parameters trials proposal and assessment and new SW features evaluation 3. Various audits including parameters, neighbours, license and HW configurations and More...

Previous experience as area owner, handling daily activities like KPIs monitoring and worst cells troubleshooting Parameters trials proposal and assessment and new SW features evaluation Various audits including parameters, neighbors, license and HW configurations and mapping Uti More...

Handle all GCS cases, follow up and close all requests. Attending customer’s inquiries by fulfilling their requirements, solve their problems, follow up their cases, and update them. Respond to all requests that are under IRT Immediate Respond Team as per the standard (respo More...

Audit on GCS cases, follow up and ensure End to End resolution. Listen carefully to contact center calls and audit all info provided to customers. Monitor on customer service (cash team) on attending customers inquiries by fulfilling their requirements, solve their problems & More...

Handle all GCS cases, follow up and close all requests. Attending customer’s inquiries by fulfilling their requirements, solve their problems, follow up their cases, and update them. Respond to all requests that are under IRT Immediate Respond Team as per the standard (respo More...

Handle all GCS cases, follow up and close all requests. Attending customer’s inquiries by fulfilling their requirements, solve their problems, follow up their cases, and update them. Respond to all requests that are under IRT Immediate Respond Team as per the standard (respo More...

Handle all GCS cases, follow up and close all requests. Attending customer’s inquiries by fulfilling their requirements, solve their problems, follow up their cases, and update them. Respond to all requests that are under IRT Immediate Respond Team as per the standard (respo More...