Case Management Jobs in Cairo

Deal with all customer account enquires that include: order entry, modification, validation and product availability requests management. Expand the relationships with existing internal customers by continuously proposing solutions that meet their objectives Ensure the correct product More...

Deal with all customer account enquires that include: order entry, modification, validation and product availability requests management. Expand the relationships with existing internal customers by continuously proposing solutions that meet their objectives Ensure the correct product More...

Design as-is business process diagrams, trigger Inefficiencies, gaps, loops, bottlenecks, Etc... Streamline business process workflows ensuring non value added activities elimination. Analyze process performance transactional data and propose improvements actions. Participate wit More...

- Teaching students - Contributing to supervising field training students, faculty members' courses and network courses - Participating in the membership of committees assigned to him by the department or college. - Contributing to scientific activities such as courses, conference More...

Be accountable for checking the level of quality of CRQs (documentation) Support Change owners during the preparation of changes Support the change owner to verify all impact of changes to the operated services within Vodafone Ensure that all change requests are properl More...

Responsible for Egypt contractors / outsource monthly payroll transactions To act as Primary contact between operations and vendors Responsible for monthly data validation for all contractor’s data in alignment with Vodafone Egypt suppliers Confirming & Receiving monthl More...

Writing, editing and proofreading content. Managing a content team consisting of writers, graphic designers, videographers, etc. Formulating a cross-platform content strategy. Brainstorm with team members to develop new ideas. Build a following on social media. Provide editoria More...

+ Provide timely and accurate management information to support the Call Centre Management team in driving efficiency at team and individual agent + Arrange and work with operations team to implement the work schedule of the + Prepare and provide employees with a working schedule for More...

Determining business needs via consultation, business analysis, and targeted observations. Assessing existing IT infrastructure and recommending improvements. Developing and configuring customized SAP solutions. Writing scripts and programs to create user-friendly interfaces and More...

Lead a team of Account Managers, prioritizing strategic initiatives and provide escalation support as needed. Manage end to end goal setting for team to align with organizational goals. . Build relationships with Selling Partners across the portfolio; proactively build joint busi More...

Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to qualit More...

Responsible for Implementing integration components by leveraging Smarter Process best practices, standards and naming notations (services integration, WWI, IDD, and BPEL). Gain knowledge of industry specific capability models, process models, service models, and business object mod More...

Position: Management Consultant Company Overview: Our consulting firm is a leading provider of management consulting services in the Kingdom of Saudi Arabia (KSA). We specialize in helping organizations improve their performance achieve their goals and drive sustainable growth. Our te More...

Perform fault troubleshooting, identification and resolution for Vodafone Italy Enterprise Customers targeting (FCR) First call resolution. Solve the Incident within the comply SLA and meet the agreed KPI. Deal with different Internal Competence Teams, Carriers and 3rd Parties to so More...

Create a planning schedule. Secure funding for projects. Ensure that team members complete tasks according to the schedule. Identify if staff members require further training and provide this training. Research industry trends and innovations. Prepare progress reports for stake More...

- Teaching students - Contributing to supervising field training students, faculty members' courses and network courses - Participating in the membership of committees assigned to him by the department or college. - Contributing to scientific activities such as courses, conference More...

- Teaching students - Contributing to supervising field training students, faculty members' courses and network courses - Participating in the membership of committees assigned to him by the department or college. - Contributing to scientific activities such as courses, conference More...

Quickly understand the business issues and challenges of Transportations operations; identify strengths/weaknesses and suggest areas for improvement . Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifica More...

Manager, Key Account Management - Real EstateQualifications A bachelor's degree in business, marketing, sales or a related field preferred Experience 8+ years of experience is required 2+ years in a managerial role 5+ year work experience in B2B sales and acc More...

Monitor and ensure agents’ adherence to the schedule and breaks. Calculate the absence rate. Prepare internal reports and analyses. Monitor and analyze call patterns, intra- and inter-day activity and make adjustments as needed in real-time to ensure optimal productivity an More...