TASQ Staffing Solutions

Work setup: Onsite Training for 23 months then hybrid (3x a week RTO in MOA Pasay) Shift Schedule: Day Shift Required Qualifications: Bachelors/College Degree in Financial Management Economics Accounting or other related business course3yrs experience in EndtoEnd General Accounting an المزيد...

Work setup: OnsiteLocation: MOA PasayJob Description:2 year of handson experience in WFM in a call center inbound voice process1 year of Scheduling experience using any of the following tools eWFM Blue Pumpkin/Impact 360 or IEX.Very proficient with Microsoft ExcelAbility to scrub dis المزيد...

Work SetUp: HybridLocation: AlabangRequirements:3 years of experience in data analysis preferably within a BPM or voice process environment.Proven experience in analyzing operational metricsTechnical Skills:Proficiency in data analytics tools and platforms such as SQL Excel.Experience المزيد...

REALTIME ANALYST Work Onsite in Cebu City Shifting Schedule Job Responsibilities: 1. Provide realtime monitoring via available tools and workforce management techniques to make intraday adjustments in an effort to maximize resource efficiency and achieve service level goals / busines المزيد...

Role:The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way. Roles and Re المزيد...

Work setup: OnsiteLocation: AlabangRole & Responsibilities:Manage the scheduling process of the program.Create agent schedules IDPs and make necessary adjustments as necessary.Acts as backup to the CWFM Assistant Manager.Manage employee information changes inside Verint WFO system المزيد...

Work Arrangement: Onsite Shift Schedule Restdays: 24x7 Educational Requirement: College Graduate Work Experience: 2yrs experience as a Business Analyst in any industry. Must have PowerBI MS Excel and PPT.Role Purpose The purpose of the role is to liaison and bridging the gap between المزيد...

Work Arrangement: Onsite Shift Schedule Restdays: Shifting Responsibilities: Audit the number of cases / calls as mandated by the client and track performance.Review calls/completed cases for adherence to internal/regulatory guidelines.Record feedback on Agents & his/her areas of المزيد...

Summary:As a Project Control Services Practitioner you will be responsible for supporting projects in the Technology Delivery Centers by tracking and managing project management office activities. Your typical day will involve proactively monitoring managing and reporting on the execu المزيد...

Work SetUp: HybridLocation: AlabangJob Description:Education: Bachelors degree (any)Experience:3 years of experience in data analysis preferably within a BPM or voice process environment.Proven experience in analyzing operational metricsTechnical Skills:Proficiency in data analytics t المزيد...

Requirements:Must be amendable to work onsiteMust have a minimum of 1 year experience as Quality Analyst in BPO IndustryGood communication skillsGood knowledge in Quality ToolsPrefer insurance account experienceMinimum of 2 years undergraduateResponsibilities:Monitoring of transaction المزيد...

Work setup: HybridLocation: MOA PasayJob Description:Good understanding of Networking Systems Voice and business applications.An industry recognized certification like ITIL / ITSM is an advantage.Understanding of Project management methodologyClient Portfolio Management End of End own المزيد...

Work SetUp: OnsiteLocation: MOA PasayJob Description:Ability to prioritize workload meet deadlines and perform multiple tasks with attention to detail.Solid critical thinking problem solving and interpersonal skills.Demonstrates ability to give and receive feedback with peers and busi المزيد...

Responsibilities: Lead a team of WFM Analyst Generate longrange and shortterm forecast at interval daily and weekly level. Create Update and Maintain Staffing Model & Resource Plans publish weekly updates. Create accurate schedules to balance service goals and staff preferences. المزيد...

Work Arrangement: Hybrid setup (set expectations that onsite will be required during training/nesting)Shift Schedule Restdays: 13x5 shifting schedule with possible Saturday shiftsEducational Requirement: College Graduate preferred (Also 3rd year or 4th year Undergrad)Nature Of The Ac المزيد...

Requirements:Must be amendable to work onsiteMust have a minimum of 1 year experience as Quality Analyst in BPO IndustryGood communication skillsGood knowledge in Quality ToolsPrefer insurance account experienceMinimum of 2 years undergraduateResponsibilities:Monitoring of transaction المزيد...

Work setup: OnsiteLocation: CebuQualifications:Manage a team of travel counselorsImplement customer engagement and strategic relationship management with key skills on communication effectivenessManage multiple projects driven by customers and OrganizationCollaborate with Internal and المزيد...

Job Description: Responsible for supervising and directing all customer experience and support services activities within their functional area.Produce monitor and evaluate accurate and actionable daily monthly quarterly KPI reporting to manager.Support customer retention and the buil المزيد...

Job Description Provide oversight and implementation of the various compliance control measures at a site level.Ensure regular compliance activities are carried out in a planned & seamless manner on Daily/Weekly & monthly basis.Responsible for building developing & maintai المزيد...

Work setup: Hybrid 2 weeks onsite training; WFH after Shift and schedule: GY; 8pm5am Qualifications: If no audit exp College Graduate With audit exprience Completed 2 yrs in College3 yrs experience preferably incompliance internal/exteranl audit of certifications (ISO PCIDSS SSAE المزيد...