Sutherland

To make sure our customers have an awesome experience youll be the mastermind behind:Reviewing customer documents to verify their identities.Evaluating risks associated with customer profiles and financial transactions.Monitoring ongoing transactions including withdrawals for unusual المزيد...

As a Team Manager you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:Establish and maintain communication with clients and/or team members; understand their needs resolve issues and meet expectation المزيد...

The Project Manager performs a wide range of duties including some or all the following:Endtoend management of a project or program of projects including:Scope ManagementTime ManagementCost ManagementQuality ManagementHuman Resource/ Personnel ManagementCommunications ManagementRisk M المزيد...

Sutherland is seeking an attentive and goaloriented person to join us as a MCR (Multi Channel Recording platform) Engineer.Professional Service Engineer (PSE) works as a member of the delivery team for product remote implementation configuration and integration of the NICE platform. P المزيد...

If you are a Human Resources Manager looking to take your career further do not miss this opportunity!As a Human Resources Manager you are expected to maintain and understand the pulse of the site and/or program.Job DescriptionYour duties and responsibilities include:Partner with the المزيد...

Review articles already translated to localize for native speaking. Articles include setup decision trees articles FAQs and guides.Deliver quality articles to effectively help customers to troubleshoot their queries. Ensure allaround consistency (style fonts images and tone)Ability to المزيد...

Sr Operations Manager in this role get to:Strengthen relationships: Establish and maintain communication with clients and / or team members; understand needs resolve issues and meet expectations.Impact the bottom line: Produce solid and effective strategies based on accurate المزيد...

Bearbeitung eingehender Kundenanfragen fr den fhrenden europischen Telekomanbieter Fokus auf den Verkauf zustzlicher Dienstleistungen und Produkte Schnelle und freundliche Antworten auf Kundenanliegen Analytische Problemlsung und PriorisierungsfhigkeitenQualifications : Sehr gute D المزيد...

Lead Real Time Analyst: Be the expert: Monitor queues in realtime to identify and call out any risks to meeting contractual KPIs like Service Level/ Abandonment % / Line Adherence / Handling Capacity/ SIR . Monitor service level performance at interval level against planned AHT Aux & المزيد...

IBM DataPower Management: Administer and manage IBM DataPower appliances ensuring optimal performance security and availability.Development & Integration: Design implement and maintain DataPower solutions for secure application integration including XML SOAP RESTful services and m المزيد...

Responsibilities:    Design develop and maintain scalable and highperformance web applications using Angular.    Lead the development of complex frontend features ensuring clean maintainable and reusable code.    Collaborate with backend de المزيد...

HR Generalists in this role get to:Strengthen relationships: Resolve employee relations issues timely through appropriate coaching and counselingKeep Sutherland aligned: Resolve issues with employees in regards to adherence with company policies and proceduresSet the path to success: المزيد...

Sutherland is seeking a dynamic and goaloriented person to join us as Senior Manager for Service Excellence. We are a group of driven and hardworking individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed we المزيد...

Collaborate with the client to develop content strategies that align with our business objectives and target audience.Leverage existing SOPs Articles and workflows documents to author Agent assist articles and decision trees.Read through exhaustive verbose existing content to restruct المزيد...

 An opportunity to Drive Digital Transformation and Cocreate value for customers. The candidate is expected to mine existing accounts of Suneratech through differentiated value proposition. Offers a chance to work with diverse teams and an unparalleled fast track growth oppo المزيد...

We are seeking a proficient Luxury Hotel Customer Advisor fluent in both Italian and English. This role is crucial for crafting exceptional experiences for our luxury hotel clientele. As a key part of our team you will leverage your language skills and customer service prowess to prov المزيد...

Internal Investigations: Take the lead in conducting investigations and/or provide operational support to investigation teams for matters reported on the Companys Ethics hotline. Review case status updates and ensure actions are maintained on the system of record. Create crisp an المزيد...

Sutherland is seeking an organized and reliable person to join us as a Manager Customer Experience. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed we want to المزيد...

About the role: This is an onsite position in Pittsford NYM/F only 9am to 5:30pm No WeekendIn this position you will manage a portfolio of small business customers with a focus on growing their business. Specifically youll consult with your customers assess the performance of their المزيد...

Managers in this role get to:Impact the business: By driving results aligned with stated goals for performance metrics telephony metrics utilization productivity attendance and attrition.Manage administrative responsibilities: Such as attendance tracking queue administration and corre المزيد...