SITA

Testing and analyzing IT system and software performance. Resolving incoming client and personnel IT queries remotely via email and phone, or at the office. Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders. Avoiding service interruptio المزيد...

Provide administrative & communications support to VP Global Ops for efficient and effective day-to-day operations. Engage with SITA Comms & Marketing team to create and embed a new way of managing communication scope for Global Operations to enable transparent and relevant المزيد...

Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and SLAs. - To ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations - When required المزيد...

Contribute towards advancing the Data Science and Analytics discipline, including but not limited to driving data best practices, improving analytical processes, scaling knowledge and tools, and mentoring junior employees. Lead cross-functional projects using advanced data modeling المزيد...

- Ensure shortest possible restoral times possible initiating the timely escalations to specialized Resolver groups inside and outside SITA according to the customer contracts and SLAs and monitoring requirements. - To proactively detect incidents related to Service Operations servic المزيد...

Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs) Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Opera المزيد...

Manage the delivery of key projects according to pre-defined and agreed project plans and achieve agreed targets Identify and promote opportunities to achieve continuous improvement in operational and process performance Ensure customer satisfaction throughout the project life by المزيد...

Manage the delivery of key projects according to pre-defined and agreed project plans and achieve agreed targets Identify and promote opportunities to achieve continuous improvement in operational and process performance Ensure customer satisfaction throughout the project life by المزيد...

Provide support to internal and external customers in accordance with departmental procedures and/or the terms of the customer contract or Service Level Agreements (SLAs). May act as the customer Single Point of Contact (SPOC) and co-ordinate application troubleshooting with custom المزيد...

Takes ownership of all facilities services calls with respect to premises matters and completes service calls up to internal customer's satisfaction. Manages the relationship with facilities contractors. Manages premises supplier's on-site interventions to ensure that supp المزيد...

Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and SLAs. To ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations When required ac المزيد...

Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and SLAs To ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations When required act المزيد...

Provide Service Operations support to external customers in accordance with the terms of the customer contract and SLAs To ensure the correct functioning and maintenance of systems and products serviced by Service Operations Act as the customer SPOC and co-ordinate the scheduling المزيد...

Provide Service Operations support to external customers in accordance with the terms of the customer contract and SLAs To ensure the correct functioning and maintenance of systems and products serviced by Service Operations Act as the customer SPOC and co-ordinate the scheduling المزيد...

Graduated with a degree in IT or Telecommunications Basic knowledge and understanding of Desktop and Network services protocols. Excellent communication skills both verbal and written in English and Arabic A solution driven attitude that wants to deliver the best for our customer المزيد...

Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations When required act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's internal resolver groups and the Service Desk en المزيد...

Product and Service knowledge in one or several of the following areas at beginner level: Airport Services Desktop services Network Services Customer specific services and solutions (for dedicated support) Exposure to ITIL and to IT and network components and principles Demons المزيد...

Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and SLAs. Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups. Ens المزيد...

Basic knowledge and understanding of Network protocols. Product and Service knowledge in one or several of the following areas at beginner level: Airport Services Desktop services Network Services Customer specific services and solutions (for dedicated support) Exposure to ITI المزيد...

Graduated with a degree in IT or Telecommunications Basic knowledge and understanding of Desktop and Network services protocols. Excellent communication skills both verbal and written in English and Arabic A solution driven attitude that wants to deliver the best for our customers المزيد...