وظيفة في موظف أول دعم العملاء في عمان

Respond to inquiries from clients and communicate with vendors to help resolve any problems as 1st and 2nd line support via e-mail, phone, and remote connection. Execute day-to-day operations that are related to the company’s products and services including but not limited to المزيد...

A fun environment focused on learning and ownership No bureaucracy, flat hierarchy, and open communication Flexible working schedule and work-from-home days Best available health insurance, covering spouses and children Delicious lunch catering and awesome coffee Work with awes المزيد...

Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas المزيد...

Architect, lead, and continuously improve the technical support capability including strategy, organization structure, processes, tools and technologies to achieve the highest levels of customer success and satisfaction in order to meet all stated business objectives Lead geographi المزيد...

Develop a culture of customer service. Lead, inspire, and coach a team of Customer Support Agents (10-14 employees) to help them grow and deliver the best service in the industry. Monitor and drive the performance of the Customer Support scope (resolution time, customer satisfacti المزيد...

Be the face of unifonic when customers/partners experience issues or need something from the company. Investigate and troubleshoot the quality of service issues: networks, carriers, operators, API, bugs, etc. Liaise with internal teams or suppliers to escalate and solve issues. D المزيد...

What will you do as a Customer Service Associate? As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers . You’ll be the first point of contact for our customers by answering their requests throug المزيد...

What You Will Be Doing Design and Refine AI tools that are tailored to enhance the customer service experience. This includes creating systems that predict client needs and automate responses, which not only improves response times, but also increases overall customer satisfactio المزيد...

ABB Motion is a pioneering technology leader, driving innovation in motion industries. We keep the world turning, while saving energy every day. Our motors and drives are an integral part of everyone's lives, writing the future of smart motion. You will be working as a Customer Su المزيد...

We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele . Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers. Curren المزيد...

About the job Company Description InfoSeed is a cloud communications platform founded in 2020 that offers a suite of Cloud Communications Solutions, enabling developers and enterprises to communicate with customers worldwide. We currently serve over 500 customers, including rap المزيد...

What will you do as a Customer Service Associate? As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers by answering their requests thro المزيد...

Senior customer service representatives usually deal with customers who have already purchased a product, or they may be involved with the back-end of the sales process, such as entering data to complete a sale made in the field by a salesperson. Senior customer service representative المزيد...

Take ownership of customer issues. ... Troubleshoot problems and see them through to resolution. ... Escalate unresolved issues to the appropriate internal teams. ... Collect prompt and accurate feedback from customers.

Handling inbound and outbound calls and customer correspondents Answer customer s general queries and concerns and following up on open cases Handling customer complaints assigned by the CS TL or CS manager and providing appropriate solutions and alternatives within the time limit المزيد...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so المزيد...

Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty. May mentor or give direction to junior team members and provide training on best practices. May assist management in ensuring performance goals are met.

- Design, Measure and report periodic comprehensive and ongoing performance dashboards including NPS, QoS and Dynamic Voice of Customer surveys and measures for all interfacing operations to stakeholder management. - Fully analyze customer satisfaction and dissatisfaction metrics wit المزيد...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so المزيد...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so المزيد...