Senior Application Support Engineer
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
The Application Support Engineer will be responsible for providing technical support to internal teams and clients troubleshooting application issues and tickets lifecycle and ensuring the smooth operation of businesscritical applications. The ideal candidate will possess strong communication skills and a solid understanding of application functionality.
Responsibilities:
- Provide advanced technical support for internal and external users troubleshooting and resolving applicationrelated issues in a timely and efficient manner.
- Perform root cause analysis of complex application issues and collaborate with development teams to resolve them.
- Monitor application performance and ensure system health through proactive issue detection resolution and system optimization.
- Assist in the deployment configuration and integration of applications across various environments.
- Handle escalated incidents and act as the point of contact for critical production issues ensuring minimal downtime and swift resolution.
- Collaborate with crossfunctional teams (development operations QA) to ensure application support is aligned with business goals.
- Create and maintain comprehensive documentation for standard operating procedures troubleshooting guides and knowledge base articles.
- Lead application troubleshooting efforts for major incidents ensuring effective root cause analysis and resolution.
- Participate in change management processes including application updates patches and version releases.
- Conduct performance tuning and optimizations for applications to enhance overall system reliability and efficiency..
Requirements
Degree of Education:
- Bachelors degree in computer science Information Technology or a related field or equivalent professional experience.
Total Working Experience:
- 5 years of professional experience in application support IT operations or a related field.
Total Experience in Field:
- 5 years of experience in application support or a similar role handling complex incidents and providing production support.
Qualifications Necessary for the Vacancy:
- Strong technical understanding of enterprise applications and their architecture.
- Proven experience troubleshooting application performance issues and system failures.
- Solid knowledge of operating systems (Windows Linux) and databases (mysql MongoDB SQL Oracle).
Set of Skills Necessary for the Vacancy:
- Advanced troubleshooting and problemsolving skills.
- Strong knowledge of ITIL best practices particularly incident and change management.
- Proficiency in scripting languages (e.g. Bash Python PowerShell).
- Experience with monitoring tools (e.g. New Relic) and ticketing systems (e.g. JIRA).
- Excellent communication skills both written and verbal with the ability to convey complex technical information clearly to nontechnical stakeholders.
- Experience with database management and queries.
- Strong attention to detail and the ability to manage multiple priorities in a fastpaced environment.
Specific Degrees Certifications etc. Needed for the Vacancy:
- ITIL Foundation certification (or higher) is required.
- Any relevant certifications in cloud platforms (AWS Azure) or database management would be advantageous.
- Certifications in application support incident management or advanced troubleshooting (e.g. Microsoft Certified Solutions Expert Oracle Certified Professional) are a plus.
Required Experience:
Senior IC
نوع التوظيف
دوام كامل
