GUEST RELATIONS MANAGER
نُشرت في :
22-11-2024
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
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أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
- The Guest Relations Manager is part of the Rooms Management Team and his/her shift will be assigned as Manager on duty in collaboration with Guest Service Manager and Front Desk Manager.
- The Guest Relations Manager will be responsible of Concierge Team, Guest Experience Team and Airport Team.
- The Guest Relations Manager presence within the hotel lobby will reinforce connection with Hotel’s VIP arrivals and parties including curbside, long stay guests and Web check in & check out experience within the hotel.
- Airport Manager, who reports to Guest Relations Manager, will maintain relationship to Airport services such as Hala Meet and Assist as well as coordinate Airport greeter operation.
- The Guest Relations Manager will ensure accurate communication between department managers, and be a liaison between Housekeeping and In-room dining.
- Concierge desk is also the natural place where guest’s direct comments, questions, suggestions and concerns. The Guest Relations Manager oversees day-to-day concierge operations and will make sure to connect with local market, restaurants, museums and different hotels to enhance the guest experience.
- Continuously provide up to date information regarding citywide openings and closures when referencing restaurants, entertainment venues, and citywide events.
- Act as lead for arranging guest activities and itineraries, personalizing each guest stay.
- Interviews, trainings and schedules the staff.
- Conducts performance evaluations and coach staff when needed.
- Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests and Long-stay Guest.
- Inspects VIP and Special Attention guestrooms and ensures readiness for a perfect arrival experience.
- Assures that all financial and credit procedures are followed and follows up on any issues.
- Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Measures results (challenges, successes, etc.) and meets on a weekly basis with Front Office Manager.
- Oversees and implements Hotel Guest Experience initiatives and ideas consistently working to enhance and maintain our guests' expectations.
- Focuses on establishing relationships with return and VIP guests, as well as focusing on their pre-arrival needs.
- Coordinate monthly department meeting and monthly 1 to 1 with each team member.
- Actively responds to Guest feedback (Medallia, booking.com, Revinate, Tripadvisor)
نوع التوظيف
دوام كامل
القسم / المجال المهني
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
