Operations Coordinator

Main duties will include, but are not limited to:

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Monitor, control and manage the daily SWHK business operations; mainly through platform (Talabat), to meet customer expectations and company goals.

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Assist with the dispatching of the orders accurately.

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Coordinate and manage project tasks i.e., new kitchen unit coordination and onboarding process, onboarding of new SWHK brand(s), platform logistics and operations, to ensure project delivery within allotted timelines.

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Ensure compliance with company standards and procedures.

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Build and maintain strong customer relationship through regular platform (Talabat) audits.

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Evaluate current operational performance and assist with formulating strategic plan for improvements.

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Maintain clear and accurate operations documents/procedures for reference purposes.

Top Skills & Proficiencies:

• Customer Service Management

• Business Correspondence

• Organization

• Data Processing Skills

• Dependable

• Reporting Skills

• Deadline-Oriented

• Critical Thinking and Problem-Solving Skills

• Planning and Organizing

• Communication Skills

• Persuasiveness

• Teamwork

• Negotiation

• Adaptability

• Stress Tolerance

EDUCATION and/or EXPERIENCE

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Business Administration graduate is preferred.

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Must have at least 2 years operations and coordinator role

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Food production knowledge and creativity

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Supervisory experience of at least 1 year

COMPUTER SKILLS

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Advance working knowledge of various computer software most prominently MS Office (Excel, Word, PowerPoint)

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Must have experience working on an ERP system