Night Supervisor

About the job

Duties and Responsibilities

• Responsible for all rooms enquiries, reservations, confirmations, cancellations and operating yield management to

ensure highest rates and occupancy are achieved.

• Communicate with front office, sales team, and senior management.
• Operate an efficient reservations department to ensure highest occupancy is achieved.
• Yield rates to ensure highest

possible rates are achieved.

• Responsible for all individual, corporate, fit and Group bookings.
• Negotiate rates with guests, companies and travel agents as required.
• Ensure the completion of all reservations.
• In charged of all room enquiries, bookings, administration, deposits, payments and follow ups.
• Monitor websites for incoming reservations.
• Monitor future availability in order to set-up rates to be sold on intranet, on websites and open/close availability as required.
• Monitor daily availability and keep front office informed of best rates to sell.
• Operate wait list on busy days to ensure maximum occupancy
• Record turnaways on busy dates.
• Follow up charges on no show bookings.
• Show prospective clients around the hotel.
• Perform miscellaneous job-related duties as assigned.
• Be aware of and share all knowledge of competitor activity with Deputy Manager i/c RDV, Rates Manager and Sales

Coordinator and Sales Manager.

• Liaise with Sales& Marketing department in the setting up of yearly rates and to be aware of monthly/yearly targets.
• Ensure all emails are replied to on a daily basis.
• When necessary to follow up out bookings and send apology if

required.

• Perform regular checks of future bookings.
• Provide any reports required by the General Manager / Deputy Manager / Sales Manager.
• Attend relevant promotional/PR events when required.
• Brief all Head of Departments of business on the books on a daily basis.