Primary Healthcare Administration Manager

Job Description

Job Purpose

Responsible for administering all non-direct patient related services for the primary healthcare centre, in terms of; Accounting and Information Technology and Administration & Facility Management; to ensure the smooth and efficient operations of various PHC sections.

Key Roles and Responsibilities

Strategy Formulation

• Contribute to the achievement of Administration department strategic objectives and KPIs in line with DHAMAN’s primary healthcare centers strategy.
• Contribute to the achievement of the operating results of the Administration department and take appropriate measures to correct insufficient results.

Budget & Cost Control

• Work within the assigned budget for the Administration department and ensure employees’ adherence to it by monitoring the set targets and responsibilities.

Policies & processes

• Implement Administration department’s policies and processes in order to achieve DHAMAN’s primary healthcare center objectives.

Administration Activities

• Administer the support services functions of Accounting, HR, IT, Procurement and Materials and Admin & Facility Management Services, and ensure smoothness of operations.
• Oversee the management of accounting activities in terms of managing accounts receivables, reviewing performance against budgets/forecasts, overseeing the generation of financial reports, etc.
• Manage the human resources function and ensure the compliance with DHAMAN HR policies, procedures and guidelines.
• Oversee the primary healthcare center’s Admin & Facility Management Services activities in terms of facility management, housekeeping, security, catering & food, office management, mail and transportation, and ensure alignment with the corporate’s relevant stakeholders.
• Administer the IT function through the IT & Technical Support team, and ensure continuous support is being provided in terms of network, hardware, software, access control, etc.
• Ensure all store management activities are well implemented as per DHAMAN’s corporate guidance, and oversee stock management across primary healthcare centre to ensure availability and proper control of materials.
• Perform daily rounds throughout the primary healthcare centre to ensure that policies are being carried out accordingly and to get direct feedback from patients.

People Management

• Prepare the annual manpower plan and coordinate with the HR Team pertaining to the Administration department recruitment related activities.
• Conduct annual employee performance appraisals of employees.
• Identify the training needs of subordinates to ensure that all relevant experience and knowledge is transferred to them and maintain a highly skilled and high performance workforce.

Reports

• Review and present reports on budget activity, including identification of potential problems and recommendations for corrective actions, forecast trends and make recommendations.
• Prepare and submit reports on a regular basis to the Top Management that cover all the Administration department activities.

Skills

Job Requirements Qualifications and Certifications

• Bachelor degree in Business Administration or related field.
• Master’s degree in Business Administration would be an advantage.

Work Experience

• 7-10 years of experience in the same or related field.

Behavioural Competencies

• Refer to Competency Dictionary

Language Skills

• Proficient in English and Arabic.

Communications and Working Relations

Key Internal Contacts

• Group PHCs Director.
• PHC Medical Services Manager
• Corporate Operations Hospitals/ PHCs Director.
• Administration Sections.

Key External Contacts

• 3rd party service providers.
• Suppliers.
• Auditors.
• Government Institutions.