Deputy Manager, SAP HCM

Job Description

SAP HCM Deputy Manager manages all the support solutions provided to the internal clients, related to SAP HCM / SF modules and monitor the implementation using consulting skills, business knowledge, and SAP solution expertise to effectively integrate SAP technology into the client's business environment in order to achieve client expected business results. The responsibilities are:

1. Facilitate the implementation and support of SAP modules to enhance the clients business functionality and overall performance, while maintaining a high level of customer satisfaction.

2. Analyze the current business processes and scenarios of the client and recommend/develop solutions to meet the clients need.

3. Provide functional expertise, guidance, presentation, and instruction on SAP products to clients for successful implementation of SAP,

4. Carry out complex or novel assignments requiring the development of new or improved procedures.

5. Manage SAP Business All-In-One implementations.

6. Acts as liaison with client for troubleshooting: investigate, analyze, and solve software problems and map client business requirements, processes and objectives; develop necessary product modifications to satisfy clients needs.

7. Maintain a thorough knowledge of the organization and adheres to all organizational standards.

8. Manage all the technical support provided to ASG internal clients (end users) for new SF Modules i.e. Employee Central, Job Profile Builder.

9. Act as SAP Consultant for SAP JAM Application troubleshoot and resolve production support issues, monitor system performance.

10. Provide technical support to ASG internal clients (end users) for SAP HCM FIORI applications.

11. Develop and maintain SAP design and technical specification documents; assist in defining and documenting SAP Best Practices.

12. Participate in implementation of SF EC Time off and Payroll, Workforce analytics, Workforce planning.

13. Maintain Data consistency and integrations between HCM, SF EC, e synergy, and other SAP modules etc.

14. Create and maintain private intranet and public internet sites.

15. Create and maintain the Synchronization Integration Automation between systems

16. Follow up with the third parties/vendor to provide required solutions for raised tickets with tracking efforts, status and prepare management reports.

17. Schedule upgrades of SW and applications.

18. Supervise the user training and testing scenarios on the deployed modules, systems and new IT staff training.

19. Manage SAP/SF projects to ensure successful completion, implementation and support including the technical user documentation include flowcharts, DFD and ERD with screenshots for applications and modules developed.

20. Provide technical support, troubleshoot and resolve production support issues, monitor system performance for CEC portal.

Skills

Minimum Requirements:

Education & Experience: Bachelor Degree in Computer Science, Information Technology, Engineering (12th Standard + 3 years) with 8 years of experience with SAP HCM in the following areas:

• Payroll – Must have

• Time Evaluation – Must have

• Personnel Administration – Nice to have

• Organizational Management – Nice to have

• Talent Management – Nice to have

• Employee Self Service – Nice to have

• Manager Self Service – Nice to have

• Cross Application Time Sheet – Nice to have

Linguistic Abilities: English is a must.

Certification and Licensure: SAP certification.